Bug report
Something broke or scans incorrectly.
Use this when the QR renders wrong, exports badly, or works on one device but fails on another.
Email a bug report →Contact
Use email for the cases that actually need a human response.
Report a real bug, request a missing template, or send product feedback with enough context to reproduce the issue quickly.
Email lanes
Choose the kind of message before you write it.
Keeping bug reports, requests, and product feedback separate makes the response path much cleaner.
Template request
You need a new QR type, preset, or workflow.
Best for asking for a new template, use-case page, visual preset, or a better workflow for a specific job.
Request a template →Product feedback
You know the direction, but the UX is getting in the way.
Use this for product-level feedback, missing controls, confusing steps, or conversion friction you noticed while building.
Send feedback →What to include
Send the context that makes the issue reproducible.
Most slow feedback threads happen because the original message does not say what QR was used, what failed, or what the correct result should have been.
Say which QR path you used
Mention the exact page or template, for example URL, WiFi, vCard, redirect QR, or a specific guide.
Include the real output problem
State what happened in practice: bad scan, wrong open target, export issue, print issue, or missing option.
Add reproducible context
Include device, scanner app, browser, export format, and the safe-to-share payload or a close example.
Say what you expected instead
The fastest way to get a useful response is to describe the correct result you were trying to produce.
Try this first
Some issues are faster to solve inside the product than over email.
If the next best action is self-serve, it should be obvious here instead of hidden behind one contact address.
Fix a QR that will not scan
Open the troubleshooting path before you email, especially if the issue may be payload or print related.
Open scan troubleshooting →Choose the right generator first
If the issue is really “I picked the wrong QR type,” go back to the main QR hub and start from the job.
Open QR hub →Use utility tools directly
For scanning, bulk work, or print sizing, the tool library is faster than opening an email thread.
Open tools →